FAQs

Why shop at Warrington Blinds Direct?

At Warrington Blinds Direct we have a huge range of products, colours and materials only a small proportion of which can be displayed on our website so please contact us or visit our showroom to view our complete range. Whatever you're looking for, you're sure to find it here!

We have been serving Warrington and the surrounding areas for many years and our office team and fitters are all very experienced. Contact Us today to discuss your requirements.

How do I install my Blinds?

We will usually install your blinds on your behalf although installation guides are available if you prefer to install yourself.

How accurate are the colours you show on your site?

Although we do our best to represent the colour and texture of our blinds as accurately as possible on the website, computer monitor displays and photos can vary significantly so we cannot accept any responsibility for blinds which do not match you décor exactly. If an exact colour match is required, then please request a sample before placing your order or discuss your requirements with us.

What is your Returns and Refunds policy?

Your order is custom-made to your precise measurements at the time you order it and as a result we cannot accommodate returns, modifications or exchanges of fault free products.

Warrington Blinds strives to offer every one of our customers the best possible experience. In the unfortunate event that you may feel our service to you has not been up to the expected standard we would like to hear about it so that we may have the chance to resolve your issues fully.

In the first instance you should contact our Customer Services and explain to us the exact nature of your complaint. Upon receipt of your complaint, our Customer Services team will record it within our Customer Management system and a specific member of the team will assume ownership of your issues.

We will maintain regular contact throughout the duration of our investigation into your complaint and it will remain open on our Customer Management system until you have confirmed that you are fully satisfied with the resolution and outcome.

Returns/Refund:

If you are unhappy that the return/refund processes are not being adhered to or wish to escalate your complaint, please write to our Customer Services Manager. All letters will be acknowledged within 48 hours of receipt and a formal written response will be issued within a maximum of 14 days.

How do I order a blind?

Simply order your blinds with our surveyor on the day, visit our showroom or order over the phone, the choice is yours.

Payment: What forms of payment do you accept?

We don’t take payments via the website. Please contact us or visit the showroom to pay by cash, bank transfer, credit or debit card. We also offer a finance service for orders over £300.

Do Warrington Blinds Direct support Child Safety legislation?

Yes, child safety is a massive talking point within the window shading industry with new EU legislation introduced in early 2014. This requires companies who are involved with the manufacturing, selling and installing of blinds to comply under EN13120, making non-compliance to this standard illegal, and a criminal offence. We appreciate that these changes are significant and have had a considerable impact on the industry. As a leading supplier to the trade, our customers look to us for both guidance and products that provide straightforward and compliant solutions. Warrington Blinds Direct has supported the BBSA's 'Make It Safe' campaign since it was launched in 2009 and we have already built in child safety features such as easy break chain connectors and cord tidies to keep looped chains securely fixed out of the way. We will continue to demonstrate best practice and make sure that we advise you of the child safety options available within each product type and answer any questions you may have.